I have a problem with the 3G e-stick
that I bought in February 2011. Problems started within a month of
activation - at the end of March. The connection disconnects at all
times of the day at random, sometimes for a few seconds and as along
as 6 minutes ( I have a video of my laptop screen).
I first tried Customer Service. Two
service engineers visited my home. No solution. I wrote 3 emails in
succession to the Karnataka Nodal Officer (Suresh Kumar). He refuses
to answer his phone or his emails. Template replies are his only
response.
A third service engineer visited my
home. He alleged that he discovered the root of my problem and has
instructed the network center to rectify it. That was the first week
of September. I still face this problem. Financial transaction time
out.
I then called the Karnataka Appellate
Officer (Sunitha George). No reply to my calls. I have written two
emails to Sunitha George. I received a call from a Ramkumar in the
Nodal Office! He could not solve my problem. In fact, he never called
back as promised. My second mail to Sunitha George has not evoked
even a template response.
It's almost like these people do not
exist, though their names are listed in the service escalation sheet
on your website.
I would like the address of the
Managing Director of TTL, so that I can send a detailed report of
this abject state (even non-existence) of your Customer Engagement.
The latest news is that all Tata
telecom services are now being clubbed under the Docomo Brand. I
wonder how this is going to benefit paying customers.
